Are we demanding too much out of customer service?
While expecting fantastic customer service, are we - customers - putting too much pressure on the businesses?
What is your learning model?
Whether lucky or smart, I’ve always worked on challenging, well-paying and emerging concepts & tools. Having reached a certain stage in my career, I’m preparing for the next stage. I’ve followed ‘learn-do-refine’ model which has worked pretty well so far. With that foundation, here is my learning model for the next stage.
What do customers want?
Provide simply-better customer experience for continued success.
How relavant is ‘The Mythical Man-Month’?
Can a book written 20 years ago about a software building experience 30 years ago still be relavant, much less be useful?
Inspiring Managers
I’ve been privileged to work with some of the best minded managers. Here I recount some memories.