LinkedIn Tried to Charge Me After I Cancelled Premium (A Tweet Fixed It)

I’ve been on LinkedIn Premium for close to three years now. Honestly, didn’t see much value in it after all that time. So I decided to cancel it.

Now, I didn’t have the patience to dig through all the settings. So I did what most of us do—I Googled “how to cancel LinkedIn Premium.” First result was a LinkedIn help page. I clicked it, found a direct link to cancel, went there, saw a single button that said “Cancel.” Clicked it. Done.

After that, I checked the Premium page—it said:
“Your subscription has been cancelled. You will continue to have access to Premium features until May 6.”

Perfect. I took a screenshot and moved on.

# Then the weird stuff started.

A few days later, I started seeing failed charges on my card. Thankfully, I had deactivated that particular card a while ago. So the charges weren’t going through. Still, I was puzzled. Why was LinkedIn trying to charge me for a subscription I’d already cancelled?

At first, I thought maybe it was a one-off. Maybe the system hadn’t updated. But no—it was happening every day.

So I created a support ticket with LinkedIn. Attached my screenshot. Explained everything.

The support engineer replied, saying I still had an active subscription.

Huh?

I sent the same screenshot again—“cancelled,” clear as day.

But then I followed the link he sent. And to my surprise, it did show an active subscription. I was baffled. How? I’d cancelled it. I had proof. Yet there it was—still active.

I went back to support. His reply?
“You need to pay for the pending subscription. Then request a refund.”

Wait, what?

# I was stuck in a loop.

I’d cancelled. I had proof. But LinkedIn’s system didn’t recognize it. The support experience was ridiculous—like going in circles.

So I did what any annoyed customer does these days.

I tweeted about it.

Tagged @LinkedIn and @LinkedInHelp. Explained the situation.

Within an hour, someone from LinkedIn Support DM’d me. Asked for details. I sent the same screenshots.

And boom—within a day, they said it would be resolved. And it was.

# So what did I learn?

1. This is a dark pattern.
Even if you think you cancelled—and you have proof—you might not have. LinkedIn's flow gave me a false sense of closure. And they kept trying to charge my card quietly. If I hadn’t deactivated that card, I probably wouldn’t have even noticed.

2. Their support system is broken.
The same company that resolved the issue via Twitter in 24 hours told me via support ticket that it couldn’t be done. That’s not a tech issue. That’s a people/process problem.

3. They don’t care.
LinkedIn knows they have a monopoly on the professional network. They know companies will keep paying. So they don’t need to care about individual customers like me. They can afford to piss off a few people.

4. Twitter still works.
Say what you want about the platform. But it’s still the only place where public complaints get real attention. I even posted about the issue on LinkedIn itself. No response. But one tweet, and LinkedIn fixed it.

I’m not saying I’m leaving LinkedIn. Not yet. But this experience left a bad taste.

What I am saying is:
I’m never leaving Twitter.

At least not until companies stop pretending support tickets matter and start acting like customers do.